1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Apex Insurance Solutions, you may receive messages related to the following:
- Customer care
- Account notifications
Example: “Hi John, this is Ryan with Apex Insurance Solutions. I wanted to let you know your home insurance quote is ready for review. Please give me a call at (713) 589-9375 when you have a few minutes, or reply to this text if you have any questions. Reply STOP to opt out of SMS messages or HELP for assistance.”
3. Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Apex Insurance Solutions in the following way:
- By submitting the online form on our Contact page
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply with the keyword HELP, or get help directly from us here.
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy page.
- Message frequency may vary.